Return & Refund Policy

1. General Rule

Alcoholic beverages are non-returnable.

2. Exceptions

Refund or replacement is granted only in cases of:

• Broken bottles

• Incorrect items delivered

3. Exclusions

No refund or replacement is granted for:

• Corked or faulty wine

• Taste preferences

4. Reporting Deadline

Issues must be reported within 5 working days of delivery.

5. Procedure

Customers must contact info@grape-escape.ch with:

• Order number

• Description of the issue

• Photographic evidence where applicable